Lecture - 05

Barriers of Communication
Professor Asif Ullah

Topics:
Sender Oriented Barriers
Receiver Oriented Barriers
Communication Barriers
Noise
Physical Noise
Psychological Noise

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Lecture - 04

Telephoning
Professor Asif Ullah

Topics:
Importance and Advantages
Suggestions for Effective Telephoning
Desirable Behavior during Conversation
Called Should
Respondent Should
Both Person Should
Telephone Etiquette
What is Telephoning Conversation
Example of Informal Conversation
Example of Formal Conversation

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Lecture - 03

Listening
Professor Asif Ullah

Topics:
Definition
Steps in Listening
Ten Commandments of Good Listening
Responsibilities of Good Listener
Faults/Pitfalls of Listening
Result of Good Listening

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Lecture - 02

Interviewing
Professor Asif Ullah

Topics:
Definition
Method of Interviewing
Interview Marking Sheet
Interview Rating Scale
Most Common Interview Mistakes
Favorite Characteristics of Good Candidates
Negative Qualities of Candidates
Symbols for Positive and Negative Attitude of Interview
Good Interview Technique
Types of Interviews

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Lecture - 01

The Dictating
Professor Asif Ullah

Topics:
Definition
Preparation before Dictation
Good Dictating Technique
Faults of Dictation
Some specific faults may be traced in the points

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Lecture - 06

Business Report (Sample)
Professor Asif Ullah

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Lecture - 07

Typically Business Report
Professor Asif Ullah

Topics:
Definition
Criteria of Business Report
Functions of Business Report
Classification of Business Report by Purpose/Functions
Classification of Business Report by Formality/Appearance
Classification of Business Report Origin
Classification of Business Channels
Composing Parts of Business Reports

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